Last Updated: March 2026
Voz AI collects data exclusively for the purpose of operating, improving, and securing the Voz AI platform. This includes interaction transcripts, caller IDs, audio recordings (where legally permitted and configured), and user analytics. Audio recordings are primarily used for model training diagnostics and quality assurance.
For European customers, all core application data is stored in the EU Data Region (Frankfurt). Voz AI acts as a Data Processor under GDPR guidelines. You, the client, act as the Data Controller in respect to your guests' personal data. We provide tools for you to honor Data Subject Requests, including the right to erasure (“Right to be Forgotten”).
To deliver our services, Voz AI employs trusted third-party sub-processors. These include Cloudflare (Edge Computing & Security), Supabase (Database Hosting), Retell AI (Conversational Intelligence), Twilio (Telephony), and Stripe (Payment Processing). All sub-processors are bound by strict Data Processing Agreements (DPAs).
Guest profiles and historical booking records are retained for the active duration of your subscription. Audio recordings are retained according to the retention window specified in your organizational settings. Upon account termination, all associated data is permanently deleted within 30 days unless legal compliance requires otherwise.
For any privacy-related inquiries, data access requests, or to obtain our full Data Processing Agreement, please contact our Data Protection Officer at privacy@vozai.com.